On 16 December 2016, EVA Air flight 015 (with 353 people on board) was only 40
seconds - 0.5 nautical miles laterally and zero feet vertically - from crashing into a
mountain.
The American controller becomes increasingly impatient. She ignores EVA’s request for
a heading confirmation and, instead of using standard phraseology, ‘Turn right, heading
xxx’, asks patronisingly, “EVA 015 heavy, what are you doing?”
In a short-tempered tone, the controller instructs them to, “Turn southbound now!
Southbound now!”.
EVA AIR 015