Personal Statements
ICAO requires ‘an accent which is intelligible to the
aeronautical community’
ACCENT
STANDARD
PHRASEOLOGY
Pilots and controllers are required to use Standard
Phraseology whenever possible
RATE OF SPEECH
ICAO requires 100 words per minute (or slightly
slower when we know that the listener will write
down the information)
EMPATHY
Like many things in aviation, communication is a
shared responsibility. Safe, effective communication
requires empathy for others
NATIVE OR NON-
NATIVE?
Who has ‘better’ Aviation English?
ASSERTIVENESS
A reluctance to ‘speak out’, to ask for help or to
raise a potential problem can be caused by
culture, seniority, gender and level of English
Personal
Statements
ICAO requires ‘an accent which is intelligible to the
aeronautical community’
ACCENT
STANDARD
PHRASEOLOGY
Pilots and controllers are required to use Standard
Phraseology whenever possible
RATE OF SPEECH
ICAO requires 100 words per minute (or slightly
slower when we know that the listener will write
down the information)
EMPATHY
Like many things in aviation, communication is a
shared responsibility. Safe, effective communication
requires empathy for others
NATIVE OR NON-
NATIVE?
Who has ‘better’ Aviation English?
ASSERTIVENESS
A reluctance to ‘speak out’, to ask for help or to
raise a potential problem can be caused by
culture, seniority, gender and level of English
